WHAT THICKNESS WETSUIT DO I NEED?
The numbers (e.g. 5/4) represent the thickness of the wetsuit neoprene in millimetres. The thickness of this material varies, dependent upon the part of the body that’s being covered. This is why there are often different numbers in the description. The wetsuit neoprene is almost always thinner on the arms and legs, to ensure that the movement of the surfer’s limbs are not overly restricted while surfing.
The numbers will be separated with either a ‘/’ or a ‘0’, with each number corresponding to a different thickness. The larger number, usually the first number (the number on the left), gives the thickness of the torso. The second (and sometimes third) number gives the thickness of the neoprene on the limbs.
DO YOU HAVE SIZE GUIDES?
Fit is the difference. It’s the most important factor in choosing your wetsuit, gear, and accessories. If a fullsuit doesn’t fit correctly, then it won’t perform its most basic function of keeping you warm.
Look for your fullsuit to fit snugly, tight to your body without limiting your natural range of motion or comfort. Like a new pair of shoes, after being worn 3 to 5 times, your fullsuit should be stretched in all the right places and will be at its ideal fit.
Xcel’s size chart is for use as a general guide for stock size items only. If your measurements fall in between sizes, we suggest choosing the next largest size. Size availability varies per style.
HOW DO I CARE FOR MY XCEL PRODUCT?
You can help maximise the natural product life of your wetsuit by:
- Rinsing your product after each use with fresh water. Cool water (hot water reduces neoprene flexibility)
- Hanging your product to dry inside-out on a plastic or wooden hanger in the shade.
- Occasionally rinsing your product in a no-bleach, mild laundry detergent.
- Avoiding heating or folding your product.
- Wetsuits should never be ironed or put in a clothes washer or dryer.
CAN I PLACE AN ORDER OVER THE PHONE?
We do not accept phone orders. All orders need be placed online and our website has been designed to offer you maximum security.
WHAT CURRENCY CAN I PAY WITH?
Prices of our products are displayed in Pounds Sterling.
ARE MY DETAILS SAFE?
Xcel Europe is committed to ensuring your online shopping experience is as safe and enjoyable as possible. If you would like more information on how your details are stored or used, please view our Terms and Conditions
HOW LONG WILL MY ORDER TAKE TO ARRIVE?
DHL is now integrated into this website, so once you enter your shipping address at checkout, you will be advised of shipping options, prices and durations. Once your order is complete, you will receive an email with tracking details.
WHERE IS MY ORDER?
On completion of your order, you should have received an email with your tracking details. Please check your junk mail if you did not get the email or contact us with your order details email@example.com
If your order has not reached you within the estimated delivery period, it could be due to one of the following reasons:
*The carrier has experienced a delay in which case your tracking information should display any delays and new delivery date.
*The delivery company has tried to deliver and has left you a calling card.
*Your parcel has been left with a neighbour.
*Your parcel has been left in a safe place.
*Delays due to local postal volumes or adverse weather conditions.
*Orders going outside of the UK may encounter customs delays.
If none of these applies, please check with the carrier or your local sorting office as they might be able to locate your parcel and provide you with further information.
HOW DO I RETURN A PRODUCT
Please only return items that were purchased from this store, not from any other Xcel dealer. You have 30 days from the purchase date to be eligible for a full refund.
To return a product, there is no need to call or email us, just follow these simple steps:
- Include return note
Please attach a note with your name and billing address details or order number so that we can identify the return.
- Repackage your products
Please note that returned products must be unused and have all packaging and tags intact.
- Return via your preferred method
You can use any courier of your choice, however, we recommend that you choose a tracked service so that you can follow your parcel. You will be responsible for the cost of returns.
Returns are normally processed within 10 working days, once the returned products have been received into our warehouse.
Upon inspection of the returned product, Xcel Europe will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Xcel Europe reserves the right not to refund the item and arrange to send the item back to you at your expense.
A refund confirmation email will be sent to you once your return has been processed.
More info can be found here
I HAVEN’T RECEIVED MY REFUND YET?
Please note that refunds can take up to 10 days to be processed, if you have any questions about a refund, please contact our customer service by email at firstname.lastname@example.org
WILL I BE CHARGED CUSTOMS AND IMPORT TAX?
Shipping to the European Union is no problem while shopping with us, and there are no hidden costs.
We will pay all duties and taxes through DHL, so you receive your items in good time without any stress or worry.
The price you pay on the website at checkout will be all you need to pay.
DO YOU HAVE ANY SHOPS?
CAN YOU PRICE MATCH AGAINST OTHER WEBSITES?
As a brand selling directly it is our responsibility to maintain recommended retail prices. If you find a better price from one of our resellers then you are in luck and should snap up the great deal.
WHY IS A PRODUCT SHOWING ‘OUT OF STOCK’?
This means that we have sold out. Please use the back in stock notification in case the item comes back in.
WHAT ARE XCEL'S PRODUCT WARRANTIES? CAN I SEND MY PRODUCT TO BE REPAIRED?
At Xcel, we pride ourselves on the highest quality construction and fit. The following warranties apply per product category, under normal recreational use and proper care, on materials and workmanship from the original purchase date:
Wetsuits: 1 YEAR from original purchase date on all seams, 1 YEAR from original purchase date on neoprene.
UV, Accessories, Apparel: 3 MONTHS from original purchase date.
Xcel is the only party authorised to determine warranty eligibility. Submitting a warranty claim does not guarantee repair or replacement. Product sent to us for warranty will be evaluated for repair (or replacement) at Xcel’s sole discretion.
The following circumstances will not be covered under warranty:
Repairs, or alterations, to any area of the product done or attempted by anyone other than an authorised Xcel repair facility. Products classified as seconds, samples, or used. Damage from sunlight, chlorine, improper recreational use or care, or any damage beyond the product’s natural life expectancy. Warranty claim requests without valid proof of purchase. UV, Accessories, and/or Apparel products over 3 months from original purchase date.